You know that drivers are the front-line representatives for your agency. Are you hiring people at a livable wage who are mission motivated and have the right attitude? How are you using social media to promote your job openings and have you recently reviewed all aspects of your on-boarding process?

You understand that effective training and recognition programs leads to job satisfaction and reduced employee turnover. What classes do you train to continue your staff’s development and what does your employee recognition program look like? What feedback do you provide to develop and improve performance?

With thanks to the Missouri Department of Transportation and the Missouri Public Transit Association for their support of this course.

Course Outline:

  • Evidence Based Leadership
  • Recruitment
  • Selection Guidelines
  • Onboarding
  • Reward and Recognition
  • Training and Development
  • Performance Improvement and Individual Development Plans
  • Performance Appraisals
  • Developing an Implementation Plan for Driver Recruitment and Retention